Return and Refund Policy

1. Refund Eligibility

1.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date, provided you meet the following conditions:

• The refund request is submitted within 30 days of purchase
• You have completed less than 25% of the course content
• The course materials have not been downloaded or shared
• This is your first refund request for this specific course

1.2 Non-Refundable Items

The following items are not eligible for refunds:

• Courses accessed for more than 30 days after purchase
• Courses where more than 25% of content has been accessed
• Downloaded course materials or digital products
• Completed certifications or certificates of completion
• Gift purchases (subject to different terms)
• Third-party services or products

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team using the contact information provided below
2. Provide your order number and purchase date
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

2.2 Required Information

Your refund request must include:

• Full name and email address associated with your account
• Order number or transaction ID
• Course name and purchase date
• Reason for the refund request

2.3 Processing Time

We will review your refund request within 5-7 business days. Once approved, refunds will be processed to your original payment method within 10-14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

3. Refund Processing

3.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired credit card), please contact us to arrange an alternative refund method.

3.2 Refund Amount

Eligible refunds will be for the full purchase price of the course, minus any applicable transaction fees that we cannot recover from our payment processor.

3.3 Partial Refunds

In exceptional circumstances, we may offer partial refunds at our sole discretion. Partial refunds will be calculated based on the amount of course content accessed and other relevant factors.

4. Course Cancellation

4.1 Student-Initiated Cancellation

You may cancel your course enrollment at any time. However, cancellation does not automatically entitle you to a refund. Refunds are only provided in accordance with the terms outlined in this policy.

4.2 School-Initiated Cancellation

In rare circumstances, we may cancel a course due to technical issues, instructor unavailability, or other reasons. In such cases, you will be entitled to:

• A full refund of your purchase price, or
• Enrollment in an equivalent alternative course, or
• Credit toward future course purchases

We will notify you as soon as possible if we need to cancel a course you are enrolled in.

5. Subscription and Membership Cancellations

If you have purchased a subscription or membership plan:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to subscription benefits until the end of the billing period
• No refunds are provided for unused portions of subscription periods
• Refunds for subscription purchases are subject to the 30-day money-back guarantee

6. Digital Products and Course Materials

Due to the digital nature of our courses and materials:

• All sales are final once course materials have been downloaded
• We cannot provide refunds for courses where materials have been downloaded or saved
• Course access may be revoked upon refund approval
• You agree to delete all downloaded materials if a refund is granted

7. Special Circumstances

7.1 Technical Issues

If you experience significant technical issues that prevent you from accessing or completing a course, please contact our support team. We will work with you to resolve the issue. If we cannot resolve the technical problem, you may be eligible for a refund or course credit.

7.2 Duplicate Purchases

If you accidentally purchase the same course twice, please contact us immediately. We will issue a full refund for the duplicate purchase upon verification.

7.3 Promotional Offers

Courses purchased during promotional periods are subject to the same refund policy. Promotional pricing does not affect your refund eligibility.

8. Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or credit card company. Chargebacks may result in:

• Immediate suspension of your account
• Loss of access to all purchased courses
• Difficulty processing future purchases

If you have concerns about your purchase, please contact us first, and we will work with you to find a satisfactory solution.

9. Gift Purchases

If you purchase a course as a gift:

• The recipient has 30 days from the date the gift is activated to request a refund
• Refund requests for gifts must be made by the original purchaser
• If a gift refund is requested, the refund will be issued to the original payment method
• Gift purchases are subject to the same eligibility requirements as regular purchases

10. Currency and Exchange Rates

All refunds are processed in the original currency of purchase. If currency exchange rates have changed between the time of purchase and refund, the refund amount may differ slightly due to exchange rate fluctuations. We are not responsible for any differences caused by currency exchange rates.

11. Refund Denial

We reserve the right to deny refund requests that:

• Do not meet the eligibility requirements outlined in this policy
• Are submitted after the 30-day refund period
• Show evidence of abuse or fraudulent activity
• Involve courses where significant content has been accessed
• Have been previously refunded

If your refund request is denied, we will provide an explanation for the denial.

12. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to users who have made recent purchases.

Your continued use of our services after changes to this policy constitutes acceptance of the updated policy.

13. Contact Information for Refunds

To request a refund or if you have questions about this policy, please contact us:

14. Acceptance of Policy

By purchasing a course from Artisanvrspecial.cv, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. This policy is part of our Terms of Service, and your purchase is subject to all terms and conditions outlined therein.